TERMS & CONDITIONS

Your use of our services indicates that you agree to the terms and conditions set out below.

1- Definitions

“We”, “Us”, and “Our” refer to Minicabpro Limited.

“You”, “Your”, and “User” refer to the person booking a journey via the website or software.

“Driver” refers to the driver assigned to your journey.

“As Directed” refers to a journey where no destination is specified at the time of booking.

2- Limitations on Use of Software

All software, information, and data provided by us and used by you to make a booking remain the property of Minicabpro Limited and are considered confidential information.

You agree that no copyrighted material, software, or content will be copied, reproduced, modified, distributed, or shared with third parties except for its intended use.

We do not guarantee that the software or website will always be uninterrupted, error-free, secure, or fully accurate, nor do we guarantee that it will meet your specific requirements.

3- Warranties

You confirm that you have the legal authority to enter into this agreement and to use our services in accordance with these terms and conditions.

You agree to be financially responsible for all bookings made using your account, including bookings made by members of your household, employees, colleagues, or anyone using your payment method with your permission.

You also warrant that all information provided by you is accurate, complete, and up to date.

You agree to indemnify and hold Minicabpro Limited harmless against any losses, damages, liabilities, or expenses arising from a breach of these warranties.

4- Terms of Service

These terms and conditions apply to all booking services provided by Minicabpro Limited.

By using our services, you agree that:

You must be registered with us to use the service.

You are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity and bookings made through your account.

All information and payment details provided by you must be accurate and authorised for use.

Payment must be made in full for services provided.

You will only use the service for genuine booking purposes.

You will not misuse the website, software, or services in any unlawful manner, including introducing viruses, attempting unauthorised access, or interfering with system operations.

We reserve the right to suspend or terminate accounts where misuse or suspicious activity is identified.

We may update or amend these terms and conditions at any time. Updated terms will be published on our website.

Journey ratings and feedback must remain respectful. Any obscene, abusive, threatening, or malicious content may be removed, and associated accounts may be suspended.

5- Quotations and Pricing

We may provide fare quotations as either estimated fares or fixed fares. Quotations do not include additional charges unless explicitly stated.

Prices are based on our current pricing systems and may vary depending on circumstances at the time of travel.

Estimated fares may change due to factors including, but not limited to:

Waiting time.

Route deviations caused by traffic, roadworks, diversions, or alternative routing.

Toll charges, parking fees, airport fees, or other external charges.

Vehicle cleaning charges resulting from damage or excessive mess caused during the journey.

Fare quotations are only valid at the time they are issued and cannot be guaranteed for future bookings.

6- Refund and Cancellation Policy

Payments are generally taken at the time of booking.

In the event of cancellation, a minimum fare may be charged, and any remaining eligible balance will normally be refunded within 5 working days.

For refund or service-related queries, customers may contact us at:

accounts@thecabpro.com

7- Electronic Communications

By using our website or software, you consent to receive communications from us electronically, including emails, notifications, booking confirmations, updates, and promotional communications related to our services.

8- Recruitment of Ex-Offenders Policy

Minicabpro Limited is committed to equality of opportunity and welcomes applications from all suitably qualified individuals regardless of background.

As an organisation operating within the private hire industry, we recognise the importance of safeguarding passengers, employees, and the public. Criminal record checks may be undertaken where required by law and in accordance with relevant legislation and licensing requirements.

Having a criminal record will not automatically prevent an individual from being employed or engaged by Minicabpro Limited. Each case will be assessed fairly and individually, taking into consideration:

The nature and seriousness of the offence.

The relevance of the offence to the position applied for.

The time elapsed since the offence occurred.

Evidence of rehabilitation and good conduct.

The safety and welfare of customers, staff, and the public.

All information relating to criminal convictions will be handled confidentially and processed in accordance with applicable data protection legislation.

Minicabpro Limited complies with the Rehabilitation of Offenders Act 1974 and all relevant Transport for London (TfL) licensing requirements.

9- Customer Complaints Procedure

Minicabpro Limited is committed to providing a high standard of service and values customer feedback as an opportunity to improve our services.

How to Make a Complaint
Customers may submit complaints by:

Email:
accounts@thecabpro.com

Post:
Minicabpro Limited Unit 5 Waterside Drive Langley Slough SL3 6EZ

Complaint Handling Process
All complaints will be acknowledged within 5 working days.
Complaints will be investigated fairly and impartially.
Additional information may be requested where necessary.
A full response will normally be provided within 14 working days.
Where further investigation is required, customers will be informed of the expected timescale.

Record Keeping
Minicabpro Limited maintains records of all complaints received, including:

• Date received.
• Nature of the complaint.
• Investigation undertaken.
• Outcome and action taken.

Complaint records are retained in accordance with applicable data protection requirements.

Escalation
If a complainant remains dissatisfied after receiving our final response, they may request a further review by senior management or refer the matter to the relevant regulatory authority where appropriate.

10- General

If any provision of these terms and conditions is found by a court or competent authority to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these terms and conditions or the services provided by Minicabpro Limited.